FAQs

ORDERING

• I will aim to despatch your order within 24 hours and I try to catch the 9:00am Royal Mail pick up so your order gets to the depot quickly. 12:45pm on Saturdays. 
• Your order won't be trackable unless you purchase 48 hour tracking at checkout.

RETURNS/REFUNDS

• I accept returns within 14 days. The item must be returned in it's original new condition otherwise I will not issue a refund. Please contact me for the returns address. 
• The customer is responsible for the cost of the return postage. 
• Any damages need to be reported within 24 hours of receipt otherwise I will not issue a refund/replacement.
• I require a photo of packaging and of the damaged item before I issue any refunds/replacements.
• If an item is marked as delivered on tracking but you haven't received your item, please contact your Royal Mail depot for information.
• If items are delayed please allow 10 working days for 2nd class and 7 working days for 1st class before reporting your item is lost. I am a very small business and can't issue refunds or returns unless I am able to claim them back from Royal Mail. 

PROMO CODES

• Only one promo code may be used at any one time. The promo code must be applied at checkout before payment and cannot be added afterwards.