FAQs

ORDERING

I will aim to despatch your order within 24 hours and I try to catch the 9:00am Royal Mail pick up so your order gets to the depot quickly.
Your order won't be trackable unless you purchase 24/48 hour tracking at checkout.

RETURNS/REFUNDS

I accept returns within 14 days. The item must be returned in it's original new condition otherwise I will not issue a refund. Please contact me for the returns address.
The customer is responsible for the cost of the return postage.
Any damages need to be reported within 24 hours of receipt otherwise I will not issue a refund/replacement. It is your responsibility to check items when they are delivered in case of breakages.
I require a photo of packaging and of the damaged item before I issue any refunds/replacements.
If an item is marked as delivered on the tracking but you haven't received your item, please contact your Royal Mail depot for information.
If items are delayed please allow 15 working days for 2nd and 1st class before reporting your item is lost. I am a very small business and can't issue refunds or returns unless I am able to claim them back from Royal Mail.

PROMO CODES

Only one promo code may be used at any one time. The promo code must be applied at checkout before payment and cannot be added afterwards.

CONTACT

You can send me a message via the contact form on the website or alternatively you can send me an email @ thewonkypigeon@gmail.com
I will endeavour to answer within 24 hours.
My opening hours are 7am - 18:30 Monday to Friday, however I will email you back on the weekend if possible.